Frequently Asked Questions

Delivery & Returns

Do I have to pay carriage?

For orders of £50 and above (net), carriage is free, otherwise carriage is charged at £4.99 including VAT. Other delivery charges may apply if outside of mainland UK.

Can you ship goods out side the UK?

Yes, we can delivery goods to main land europe and some islands however costs will vary depending on the location. Please contact us on 08082 819 522 for more information.

When will I receive my goods?

We process orders as fast as we can. Orders are usually be shipped within 1 -3 days.

Can I return my goods?

Yes, you can. Please read our returns policy within our terms and conditions;

Other

How do I fit my wheelchair solid tyres?
Please visit this link to see a tyre fitting video from our supplier. Greentyre fitting tips

Payment

How do I pay for my mobilitypitstop goods by cheque?

Unfortunately, you can`t. We do not accept cheques as a form of payment. We do however accept a large and wide range of debit and credit cards.

Who keeps my credit card details & are they safe?

PayPal store your credit details. They are completely safe and fully protected by PayPal’s Fraud protection policy.

Why do we use PayPal?

PayPal’s fraud protection policy covers you against unauthorised purchases made through PayPal’s checkout, and they don’t share your purchase history or full card number with us.

In addition, with PayPal’s checkout you can quickly and easily buy from stores across the web and track all your orders and delivery information in one place.